Skullcandy
  • Park City, UT, USA
  • Internship

Our Information Technology team is looking for a high energy problem solver, with great customer service skills to join our team. The Helpdesk Intern's primary role will be to solve day-to-day helpdesk tickets and assist employees with software and hardware problems

 

HELP DESK INTERN PRIMARY RESPONSIBILITIES 

  • Support the Helpdesk Department by resolving employee ticket requests in a timely manner
  • Willingness to help users from all over the world and occasional 24/7 support during off hours
  • Ability to proactively solve problems, and predict trends from end users
  • Work with the helpdesk department to diagnose end user issues that are company wide
  • Provide Desktop and Mobile Support on platforms that include Mac, Windows, Linux

 

REQUIRED SKILLS AND QUALIFICATIONS:

  • Bachelor's degree in a relevant technical field or actively pursuing bachelor's degree.
  • Must be self-motivated and be a self-starter
  • Must have a willingness to quickly explore and learn new skills with support from senior members
  • Excellent Customer Service Skills a Must
  • Microsoft Exchange User Management
  • Windows Active Directory User Management
  • Ticket Prioritization
  • Zoom Support/ Video Conferencing
  • Desktop Support with proficiencies in Windows 10 + and Mac OSX
  • Hardware and Peripheral Support
Skullcandy
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