Skullcandy
  • Park City, UT, USA
  • Full Time

Comprehensive Benefits Package Offering


SUMMARY:

This employee is responsible for driving deduction resolution in a fast paced, goal-oriented and metric driven department.  Their focus will be on resolving illegitimate claims from the Skullcandy customer base in order to win back earned revenue.  Additionally, they will be tasked with developing actionable reporting to identify areas of focus and successes.  Account management and general cash collections skills will be utilized as well.

PRIMARY RESPONSIBILITIES:

  • Use critical thinking skills to analyze research results to determine validity of deductions.
  • Use problem solving skills to make appropriate recommendations for resolution of deductions and disputes based on research results and analysis.
  • Resolve customer deductions and prepare documentation supporting the final determination.
  • Research and determine the root cause of deductions within a specified timeframe and reduce future occurrences by working closely with customers and internal business partners.
  • Maintain files detailing status of each open deduction.
  • Analyze information gathered through research and investigation.
  • Maintain records of communication with customers and other internal business partners.
  • Proactively identify trends and assist in implementing processes to prevent invalid deductions.
  • Navigating retailer vendor portals to log chargeback disputes, resolve payment issues, and general account maintenance.
  • Develop reporting dashboards that can be shared cross-functionally to identify problems and successes.
  • Contact customers and internal business partners to obtain additional information regarding deductions and A/R issues.
  • Identify customers that may need credit limits adjusted based on orders, payment history, and anticipated A/R turn.
  • Collections Follow up with accounts on payments identifying reasons for delayed payment processing.

REQUIRED SKILLS AND QUALIFICATIONS:

  • Bachelor's degree (required) in Finance/Accounting (preferred)
  • 1 to 3 years' experience in a sales operations or accounts receivable
  • Experience dealing with retailer deductions is strongly preferred.
  • Previous Collections and Deductions experience in an order to cash environment is preferred.
  • Possess a clear understanding of accounting processes and procedures.
  • Ability to work effectively with customers and sales representatives in resolving various accounts receivable issues.
  • Previous experience using vendor portals, particularly for big box retailers, is preferred but not required.
  • Knowledge in Excel, experience in SAP byDesign, Netsuite, Acumatica or other ERP a plus
  • Ability to adapt, multi-task and stay focused in a fast paced work environment
  • Strong interpersonal and communication skills with demonstrated clarity in spoken and written words.
Skullcandy
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